Digihulplijn
Our client, a leading digital assistance provider, sought to improve the user experience of their Digihulplijn website. With a focus on assisting individuals with digital skills and queries, they aimed to create an intuitive platform catering to users aged 36 to 70.
Our goal was to redesign and conduct user research to gather feedback and insights aimed at enhancing the usability of the Digihulplijn website. Through targeted tasks and assignments, we aimed to understand user preferences and pain points, ultimately refining the site for optimal user satisfaction.
We focused our research on individuals seeking digital assistance, analyzing their interaction with key website elements across desktop and mobile platforms. Our methodology included Usability Testing, System Usability Scale, Thinking Aloud sessions, Prototype Testing, and Cognitive Walkthroughs.
By gathering feedback directly from end users, we identified areas for improvement and implemented changes to enhance the website's user-friendliness. Our insights guided the refinement of key functionalities, resulting in an optimized Digihulplijn website that better serves its target audience.
In a short period, Digihulplijn saw a surge from 500 calls to 3000 calls per month, and we ensured that the website fully complies with the WCAG 2.1 digital accessibility standard, achieving Status A.
